The RPA Case of Light Manufacturing: A Japanese electronic company
A Japanese electronic company has a history of more than 100 years, and its business scope covers digital product, electronic equipment, domestic appliance, semiconductor manufacturing and other fields.
The most profitable division is the flash memory manufacturing division in the company. In the process of producing memory, each produced flash memory needs to be registered in the parent system of the company. Flash memory manufacturing process requires a high degree of refinement, thus, any data errors are intolerable. But manual data processing is time-consuming, labor-intensive and error-prone.
In order to solve the problem, the company established the RPA Center of Excellence (COE) and decided to deploy RPA robots to deal with the cumbersome, complex and well-defined tasks in the flash memory manufacturing process.
Flash registration process
1. After receiving customer orders by email, the employees should enter the order data into Excel and make a customer contact letter.
2. The employees adopt different order contract templates according to different customers. After the manual input is completed, they would be converted into PDF format and sent to the customers by email.
1. After receiving the order email, RPA can automatically read the order information through OCR (Optical Character Recognition) and make a customer contact letter.
2. After identified the customer code through the program, RPA can automatically select the corresponding order contract template, then, entering the information and then convert it to PDF, and finally send it to the customer by mail.
By deploying RPA robots, the flash memory manufacturing department of the company has reduced flash memory registration time by 50%, so the costs have been cut by nearly half. Furthermore, RPA havealso helped the department to automate more than 20 business processes, which saved 40,000 work hoursa year and greatly reduced labor costs.
In the future, the company plans to expand the deployment of RPA to other departments according to the actual business situation to release capacity and improve efficiency for the company.